Cancellation details

The right of withdrawal in accordance with Section 18 (1) line 10 FAGG is not applicable; the following cancellation conditions apply:

Winter till 01.12.2022

Guests can cancel free of charge up to 7 days before the day of arrival.

Thereafter, a cancellation is only possible with the following cancellation fees:

  • up to 6 days before arrival 100% of the total arrangement price;
  • in the event of no-show 100% of the total arrangement price;

In the event of a timely cancellation, EUR 50 will be retained from the deposit as a booking fee.

Cancellations are only accepted in writing.

As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.

We recommend that you take out travel cancellation insurance at www.europaeische.at

This covers as follows:
In the case of Hotel Cancellation Plus and Premium, the following reasons are covered in the event of a cancellation or travel interruption:
  • Illness of the guest from COVID-19
  • A close relative or a person living in the same household falls ill with COVID-19 and the presence of the guest at home is urgently necessary
  • Fever and suspected COVID-19, even if the test result is negative later
  • a positive test result with no symptoms
  • a close relative in the common household is ill and the guest has to be quarantined

The cancellation conditions for the winter season from December 2nd, 2022 will be redefined

Summer 2022

We guarantee you a free cancellation if one of the following reasons applies:
  • Border closure
  • if our region is classified as a risk area with the highest category
  • Statutory home quarantine after staying in our region

Otherwise, the following provisions apply:

The right of withdrawal according to § 18 paragraph 1 line 10 FAGG does not apply, the following cancellation conditions apply

Guests can cancel free of charge up to 21 days before the day of arrival.

After that, a cancellation is only possible by paying the following cancellation fees:
  • up to 15 days before arrival 40% of the total package price
  • up to 7 days before arrival 70% of the total package price
  • 100% of the total package price in the event of no-show.
  • Early departure or late arrival will be charged in full.
  • In the event of cancellation within the deadline, EUR 50 will be retained from the deposit as a booking fee.
  • Cancellations are only accepted in writing.