Cancellation details

The right of withdrawal in accordance with Section 18 (1) line 10 FAGG is not applicable; the following cancellation conditions apply:

Summer 2021

Dear Hotel Platzer Guests!
Uncertain times require flexible solutions - this is all the more true for this year's winter vacation planning.
As part of our "Happy & Safe" campaign, we want to give you exactly this flexibility and guarantee safe and carefree planning.

In the period from 18.06.2021 to 10.10.2021, you can cancel your vacation free of charge up to 48 hours before arrival.

Thereafter, a cancellation is only possible with the following cancellation fees:

  • 100% of the total arrangement price in the event of no-show;
  • 100% in case of an early departure or late arrival;
  • in the event of a timely cancellation, EUR 50 will be retained from the deposit as a booking fee;

Winter 2022

Guests can cancel free of charge up to 1 month before the day of arrival.

Thereafter, a cancellation is only possible with the following cancellation fees:

  • up to 30 days before arrival 50% of the total arrangement price
  • up to 7 days before arrival 90% of the total arrangement price
  • in the event of no-show 100% of the total arrangement price.
  • An early departure or late arrival will be billed in full.
  • In the event of timely cancellation, EUR 50 will be retained from the deposit as a booking fee.

Cancellations are only accepted in writing.



As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.

We recommend that you take out travel cancellation insurance at www.europaeische.at