Cancellation details
The right of withdrawal in accordance with Section 18 (1) line 10 FAGG is not applicable; the following cancellation conditions apply:
Summer 2022
We guarantee you a free cancellation if one of the following reasons applies:
Otherwise, the following provisions apply:
Guests can cancel free of charge up to 21 days before the day of arrival.
After that, a cancellation is only possible by paying the following cancellation fees:
In the event of cancellation within the deadline, EUR 50 will be retained from the deposit as a booking fee.
Cancellations are only accepted in writing.
As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.
We recommend that you take out travel cancellation insurance at www.europaeische.at
This covers as follows:
In the case of Hotel Cancellation Plus and Premium, the following reasons are covered in the event of a cancellation or travel interruption:
Winter 2022/23
The right of withdrawal according to § 18 paragraph 1 line 10 FAGG does not apply, the following cancellation conditions apply
Up to 31 days before the day of arrival, guests can cancel free of charge.
After that, a cancellation is only possible by paying the following cancellation fees:
In the event of cancellation within the deadline, EUR 50 will be retained from the deposit as a booking fee.
Cancellations are only accepted in writing.
As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.
We recommend that you take out travel cancellation insurance at www.europaeische.at
Summer 2022
We guarantee you a free cancellation if one of the following reasons applies:
- Border closure
- if our region is classified as a risk area with the highest category
- Statutory home quarantine after staying in our region
Otherwise, the following provisions apply:
Guests can cancel free of charge up to 21 days before the day of arrival.
After that, a cancellation is only possible by paying the following cancellation fees:
- up to 15 days before arrival 40% of the total package price
- up to 7 days before arrival 70% of the total package price
- 100% of the total package price in the event of no-show.
- Early departure or late arrival will be charged in full.
In the event of cancellation within the deadline, EUR 50 will be retained from the deposit as a booking fee.
Cancellations are only accepted in writing.
As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.
We recommend that you take out travel cancellation insurance at www.europaeische.at
This covers as follows:
In the case of Hotel Cancellation Plus and Premium, the following reasons are covered in the event of a cancellation or travel interruption:
- Illness of the guest from COVID-19
- A close relative or a person living in the same household falls ill with COVID-19 and the presence of the guest at home is urgently necessary
- Fever and suspected COVID-19, even if the test result is negative later
- a positive test result with no symptoms
- a close relative in the common household is ill and the guest has to be quarantined
Winter 2022/23
The right of withdrawal according to § 18 paragraph 1 line 10 FAGG does not apply, the following cancellation conditions apply
Up to 31 days before the day of arrival, guests can cancel free of charge.
After that, a cancellation is only possible by paying the following cancellation fees:
- from 30 days before arrival 40% of the total package price
- from 7 days before arrival 90% of the total package price
- in case of no-show 100% of the total package price
- an early departure or late arrival will be charged in full.
In the event of cancellation within the deadline, EUR 50 will be retained from the deposit as a booking fee.
Cancellations are only accepted in writing.
As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.
We recommend that you take out travel cancellation insurance at www.europaeische.at