Cancellation details

The right of withdrawal in accordance with Section 18 (1) line 10 FAGG is not applicable; the following cancellation conditions apply:

Summer 2022

We guarantee you a free cancellation if one of the following reasons applies:
  • Border closure
  • if our region is classified as a risk area with the highest category
  • Statutory home quarantine after staying in our region

Otherwise, the following provisions apply:

Guests can cancel free of charge up to 21 days before the day of arrival.

After that, a cancellation is only possible by paying the following cancellation fees:
  • up to 15 days before arrival 40% of the total package price
  • up to 7 days before arrival 70% of the total package price
  • 100% of the total package price in the event of no-show.
  • Early departure or late arrival will be charged in full.

In the event of cancellation within the deadline, EUR 50 will be retained from the deposit as a booking fee.
Cancellations are only accepted in writing.

As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.

We recommend that you take out travel cancellation insurance at www.europaeische.at

This covers as follows:
In the case of Hotel Cancellation Plus and Premium, the following reasons are covered in the event of a cancellation or travel interruption:
  • Illness of the guest from COVID-19
  • A close relative or a person living in the same household falls ill with COVID-19 and the presence of the guest at home is urgently necessary
  • Fever and suspected COVID-19, even if the test result is negative later
  • a positive test result with no symptoms
  • a close relative in the common household is ill and the guest has to be quarantined

Winter 2022/23

The right of withdrawal according to § 18 paragraph 1 line 10 FAGG does not apply, the following cancellation conditions apply

Up to 31 days before the day of arrival, guests can cancel free of charge.

After that, a cancellation is only possible by paying the following cancellation fees:
  • from 30 days before arrival 40% of the total package price
  • from 7 days before arrival 90% of the total package price
  • in case of no-show 100% of the total package price
  • an early departure or late arrival will be charged in full.

In the event of cancellation within the deadline, EUR 50 will be retained from the deposit as a booking fee.
Cancellations are only accepted in writing.

As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.

We recommend that you take out travel cancellation insurance at www.europaeische.at