Cancellation terms

The right of withdrawal in accordance with Section 18 (1) line 10 FAGG is not applicable; the following cancellation conditions apply:

Winter 2020/2021:

We guarantee a free cancellation if one of the following reasons applies:

• if the journey to Austria is not possible due to border closure
• if our region is classified as a risk area by your home country with the highest category
• if a statutory home quarantine of at least 3 days after a stay with us is mandatory for you

Otherwise the following cancellation conditions apply:

Free cancellation 21 days prior to arrival, after that:

• In case of cancellation within the last 15 days prior to arrival, we charge 40%.
• In case of cancellation within the last 7 days prior to arrival, we charge 70%.
• In case of a no-show, we charge 100% oft he total booking fee.
• An early departure or delayed arrival will be fully charged.

Summer 2021:

Free cancellation 1 month prior to arrival, after that time:

• In case of cancellation within the last 31 days prior to arrival, we charge 50%.
• In case of cancellation within the last 7 days prior to arrival, we charge 90%.
• In case of a no-show, we charge 100% oft he total booking fee.
• An early departure or delayed arrival will be fully charged.

An early departure or late arrival will be charged in full.
Guests can cancel free of charge up to 3 months prior to arrival. In case of a cancellation, we will deduct Euro 30 administrations costs from your deposit.

As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.
We recommend that you take out travel cancellation insurance at www.europaeische.at

General terms and conditions for the hotel industry

Discount for children in the winter:
Discount in parent rooms and suites:

0 to 2 years: €10 per night
3 to 5 years: 70% discount including children’s menu
6 to 10 years: 50% discount on the half-board price
11 to 14 years: 30% discount on the half-board price
from 15 years: 20% discount on the half-board price


Discount for children in the summer:
Discount in parent rooms and suites:

0 to 4 years: €10 per night
5 to 9 years: €32 per night
10 to 15 years: €42 per night
from 16 years: 20% discount on the half-board price

Double room for single occupancy:
We charge + €20 in summer and + €45 in winter for single occupancy of a double room

Weekend surcharge:
From December to April, we charge a weekend surcharge of €10 per person per day
for stays of less than 5 nights from Thursday to
Sunday.

Additional adult occupancy:
The third adult receives a discount of 20%

Pets only upon request, for a fee (Euro 18 per day)
We recommend that you take out travel cancellation insurance at www.europaeische.at
We have to charge for early or late arrival 
We offer the following payment options for settling your hotel bill: Euro, MasterCard, Visa or Maestro.
For our exclusive Christmas Eve we charge a €30 surcharge per person.
For our luxurious New Year’s Eve we charge a €40 surcharge per person.
Check in from 2pm to 11pm
Check out from 8am to 11am
The interior shots are sample images from our rooms and suites. Rooms may vary in layout, furnishings and decoration.
Subject to changes and errors at any time!
Hotel Platzer GmbH reserves the right to change prices if necessary.

Payment
For a non-binding reservation and to secure your booking, we request a payment of €400 per room within one week; to reserve, please provide a credit card number (MasterCard, Visa) or make a free bank transfer to the following bank account:
IBAN: AT 412051001200000048
BIC: SPSCAT22