Everything you need to know

IMPORTANT INFORMATION AT A GLANCE

Find out everything for your stay. If you have questions, please contact us at any time.
Double room for single occupancy:
    We charge + €20 in summer and + €45 in winter for single occupancy of a double room

    Weekend surcharge:
      From December to April, we charge a weekend surcharge of €10 per person per day
      for stays of less than 5 nights from Thursday to
      Sunday.

      Additional adult occupancy:
        The third adult receives a discount of 20%

          Pets only upon request, for a fee (Euro 18 per day)
          We recommend that you take out travel cancellation insurance at www.europaeische.at
          We have to charge for early or late arrival
          We offer the following payment options for settling your hotel bill: Euro, MasterCard, Visa or Maestro.
          For our exclusive Christmas Eve we charge a €30 surcharge per person.
          For our luxurious New Year’s Eve we charge a €40 surcharge per person.
          Check in from 2pm to 11pm
          Check out from 8am to 11am
          The interior shots are sample images from our rooms and suites. Rooms may vary in layout, furnishings and decoration.
          Subject to changes and errors at any time!
          Hotel Platzer GmbH reserves the right to change prices if necessary.

          Payment
            For a non-binding reservation and to secure your booking, we request a payment of €400 per room within one week; to reserve, please provide a credit card number (MasterCard, Visa) or make a free bank transfer to the following bank account:
            IBAN: AT 412051001200000048
            BIC: SPSCAT22


            Discount for children in the winter:
              Discount in parent rooms and suites:

              • 0 to 2 years: €20 per night
              • 3 to 5 years: 70% discount including children’s menu
              • 6 to 10 years: 50% discount on the half-board price
              • 11 to 14 years: 30% discount on the half-board price
              • from 15 years: 20% discount on the half-board price


              Discount for children in the summer:
                Discount in parent rooms and suites:

                • 0 to 4 years: €15 per night
                • 5 to 9 years: €37 per night
                • 10 to 15 years: €47 per night
                • from 15 years: 20% discount on the half-board price

                Cancellation terms

                The right of withdrawal in accordance with Section 18 (1) line 10 FAGG is not applicable; the following cancellation conditions apply:

                Winter 2020/2021:

                  Uncertain times require flexible solutions - this is all the more true for this year's winter vacation planning. As part of our "Happy & Safe" campaign, we want to give you exactly this flexibility and guarantee safe and carefree planning.

                  • In the period from 15.01.2021 to 13.02.2021 and 27.02.2021 to 05.04.2021, you can cancel your vacation free of charge up to 24 hours before arrival
                  • From 13.02.2021 to 27.02.2021 you can cancel your holiday free of charge up to 7 days before arrival

                  Thereafter, a cancellation is only possible with the following cancellation fees:

                  • up to 6 days before the day of arrival 70% of the total arrangement price
                  • 100% of the total arrangement price in the event of no-show
                  • an early departure or late arrival will be billed in full
                  • In the event of a timely cancellation, EUR 50 will be retained from the deposit as a booking fee

                  Summer 2021:

                  Free cancellation 1 month prior to arrival, after that time:

                  • In case of cancellation within the last 31 days prior to arrival, we charge 50%.
                  • In case of cancellation within the last 7 days prior to arrival, we charge 90%.
                  • In case of a no-show, we charge 100% oft he total booking fee.
                  • An early departure or delayed arrival will be fully charged.


                  An early departure or late arrival will be charged in full.
                  Guests can cancel free of charge up to 3 months prior to arrival. In case of a cancellation, we will deduct Euro 50 administrations costs from your deposit. 

                  As a general rule, cancellations will only be accepted in writing. Austrian hotel regulations apply.
                  We recommend that you take out travel cancellation insurance at www.europaeische.at

                  General terms and conditions for the hotel industry
                  We use cookies to offer the best possible user experience on our website. We also use third-party cookies, to deliver personalised advertisement messages. By using our website you agree, that cookies can be saved on your device. Further information on the cookies used and on how to disable them can be found here.